Requesting Refunds and Cancellations

At Recouple, we are committed to providing a transparent and fair billing policy for our clients. Understanding the specifics of requesting refunds and handling cancellations can ensure you make informed decisions regarding your therapy journey.

No Refunds for Completed Sessions: Our therapists dedicate their time and expertise to help you navigate your relationship challenges. As such, sessions that have been attended and completed are not eligible for refunds. This policy reflects the value of the professional service provided and the commitment of our therapists to your relationship's progress.

Cancellation Policy: Life can be unpredictable, and we understand that. If you need to cancel your subscription, we offer a fair cancellation policy. You will be eligible for a refund for any sessions that have not been used. For example, if you've attended 2 out of the 4 sessions in your subscription cycle, you will receive a refund for the remaining 2 sessions.

Refund Request Process: To request a refund for unused sessions, please follow these steps:

1. Contact our support team at support@recouple.com with your request.
2. Provide details of the unused sessions, along with any supporting documentation.
3. Our team will review your request and, if approved, will process your refund for the unused portions of your service.
4. Refunds will be issued to the original payment method used during subscription.

Please Note:

• Cancellation requests must be made at least 48 hours before the next scheduled session to avoid being charged for that session.
• Refunds can take several days to process and reflect in your account, depending on your bank or payment service.

We strive to support your journey every step of the way, even when paths diverge. Our priority is to ensure clarity and satisfaction for every member of the Recouple community.