Understanding Recouple’s Billing System

Navigating the billing system of Recouple is straightforward, designed with transparency and simplicity in mind. Our goal is to ensure that couples understand how sessions are billed, payment methods, and our policy on refunds. Here’s everything you need to know about our billing system:

How Billing Works:

• Recouple partners with Stripe to process payments, offering a secure and reliable payment solution.
• Couples are billed every 4 weeks. This recurring billing cycle ensures uninterrupted access to therapy sessions without the need for manual payment each time.
• The subscription fee covers four weeks of therapy sessions with your selected therapist. It’s designed to simplify the payment process, allowing you to focus on what truly matters - your progress and well-being.

Refund Policy:

• It’s important for couples to understand that Recouple operates on a strict no-refund policy. Once a billing cycle is processed, the payment is non-refundable.
• This policy is in place to ensure the commitment of both parties - the therapists dedicating their time and the couples committed to the therapy process.
• We encourage couples to thoroughly consider their readiness and commitment to therapy before subscribing, as this policy aims to foster a serious and dedicated therapeutic environment.

Subscription Details:

• The subscription not only facilitates access to quality therapy sessions but also supports the operational integrity of the platform, ensuring couples receive the best possible care.
• Payments made are directly for the therapy services received over the four-week period, directly compensating the therapists for their professional services.